Objective: To ensure proper compliance with user generated data on our website and partner websites.
Access Pediatric LLC (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at accesspediatric.com and related sites. “Service” refers to the Company’s services accessed via the Site, in which users can Access Pediatrics is a pioneering telehealth service specializing in pediatric care. We connect families with expert pediatric specialists across a range of disciplines, ensuring children receive the specialized attention they deserve from the comfort of their homes. Beyond consultations, schedules, and virtual visits, Access Pediatrics offers physician-reviewed information and recommendations.
The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service. By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (found here: Terms of Use, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
Access Pediatric partners with Athena Health Inc. for our Electronic Health Record (EHR) management. Consequently, any data we collect might be stored on Athena Health’s platforms, ensuring optimal security. Although the information may be housed within Athena’s databases, it remains solely under the custody, care, and control of Access Pediatric. Under no circumstances is the data shared with third-party vendors or any unauthorized entities.
For those interested in understanding our commitment to data protection further, you can request a copy of our comprehensive HIPAA Compliance Policies and Procedures by calling our main number at +1-904-290-1462. We remain steadfast in our dedication to safeguarding your privacy and upholding the highest standards of data protection.
To activate the Service and gain access to our website you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do not need to submit further Personal Health Information (PHI) unless you wish to seek medical service through either Membership or Fee for Service telehealth visit . However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:For Access Pediatric to understand user behavior, optimize the website, and enhance the overall user experience while maintaining anonymity, the following metrics should be tracked:
Click-through Rates (CTR): The ratio of users who click on a specific link to the number of total users who view a page, email, or advertisement.
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. A persistent cookie, also known as a permanent cookie, is stored on a user’s hard drive until it expires or until the user deletes it. Persistent cookies are set with an expiration date and will remain on the device for the duration specified, even if the browser is closed. The primary purpose of persistent cookies is to capture information across multiple sessions, providing users with a consistent and personalized experience over time.
Here’s a list of information that might be captured in a persistent cookie:
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.